Shipping & Returns

Shipping & Delivery

Shipping and handling of all orders is (10) days, beginning on date order is received, Monday through Friday, and excluding holidays. Orders are shipped via USPS priority mail flat rate. The estimated delivery time is 2-3 days. You will be notified with a tracking number once your order has shipped. To track your order please visit the USPS website. If you have chosen overnight shipping you will also receive tracking information to verify estimated delivery status.

We make every effort to ship as expeditiously as possible however from time to time a high demand product may be temporarily out of stock .If a product is backordered, you will be notified of estimated ship date by email.

Privacy & Security

Our website is PCI compliant as required by federal law and follows all protocol for protecting our customers’ personal information and payment information. If you do not feel comfortable placing an online order you may also call our office and place your order over the phone or you may also call your representative. We do not sell your personal information to anyone. You may receive the occasional promotional email from us with the option to Opt-out. For further questions please call us at 404-869-9979.

Returns & Replacements

We happily perform repairs free of charge and accept returns for store credit within 30 days of your purchase. Should you require repairs after 30 days, the fee will be commensurate with the labor and materials involved.

Return Form

Mail returns to: 5607 Glenridge Drive, Suite 300, Atlanta, GA 30342. For questions, contact us at: returns@ctbling.com or 404-869-9979.

Ordering

We take great pride in the quality of our hand designed products and use only the finest natural and man-made materials. No two pieces are alike and imperfections or irregularities make each piece uniquely beautiful. Every order is custom crafted thus your piece may be slightly different from the example on our website.

Orders placed between Monday and Thursday will usually process within 24 hours. Orders placed on Friday after 2:30pm may not process until the following Monday.

Payment, Pricing & Promotions

We accept all major credit cards Visa, Mastercard, Discover, and American Express. We also accept payments via Paypal checkout. Our prices vary greatly depending on the materials, and labor used to make each piece. Please check our site regularly for upcoming promotions. If you are interested in purchasing a gift card / gift certificate please call our office at 404-869-9979.

Viewing Orders

To view orders you must Login to your account and click on the tab, My Orders. If you do not see your order please call our office at 404-869-9979.

Updating Account Information

To update your account information please login to your account. Once logged in you will see your account dashboard and from there you can edit your contact information etc. If you experience difficulty and are unable to make these changes, please contact our corporate office at 404-869-9979.